Technology and Satisfaction at Work

Technology concerns both the physical aspects of machines, equipment, processes and work arrangements, as well as the actual methods, systems and procedures involved in carrying out work. Technology is therefore a major influence on the general climate of the organization and behavior of people at work.

During a study in a new Assembly of American cars, developed by Chrysler, Walker and Guest, researchers examined the effects of mass production. They describe the characteristics of the mounting chain such as: repetitive and rhythm of the machine; involving a minimum of skills; using predetermined techniques without choice of tools or methods; and narrowly defined divisions of the production process. The workers were able to accomplish their use with only a “mental focus of surface”.

The nature of the work, the technological layout and the high level of noise limit the amount of social interaction and contacts that workers could have one with the other. The possibilities of interpersonal relationships were important and, when they lacked, workers felt private. The main contact of workers with the authority consisted through supervisors and it was an important factor of job satisfaction. There were few contacts with the managers and, therefore, relations with management were considered not significant. They also had a higher absenteeism rate than workers in jobs with fewer characteristics of mass production.

Although these negative results exist in most of today’s business units, information technology can have a serious positive impact on job satisfaction. New working organization models are requested, the nature and content of individual jobs are modified, the function and structure of the working groups are subject to change, supervision systems are being renewed, the responsibilities are modified And the management task adopts a new role.

In general, the major effect of computers, robots and other new technologies on job design seems to be that the role of the human half of the partnership has changed, not become less important. The new technology creates a need for better trained employees, in almost any case. The computerization of the banking industry has expanded considerably not decreased, the need for crates forming, for example.

Since automation increases the need for qualified employees, research discovers that people who see automation as a threat to their job security tend to be qualified as opposition to those with higher levels. Employees with high levels of skills react more favorably, seeing the situation as creating opportunities for them to expand their professional skills.

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